Privacy Policy

1. Who we are and how to reach us

Curaçao Fascinating Tours ("we", "us") runs https://curacaofascinatingtours.com and the tours and transfers on it, in Willemstad, Curaçao. For anything about your personal information, email contact@curacaofascinatingtours.com or write to 3 Weg Naar Welgelegen, Willemstad, Curaçao.

2. What we store

• Bookings from every channel (our site, and agencies such as Viator and GetYourGuide): the guest's name, email, phone, the tour, date and number of guests. Payment is taken by our booking system, Bokun, and its payment providers; we never see or store card details.
• Waivers: each guest's name, hotel or ship, room or cabin, whether a parent or guardian signed for them, and the time, IP address and browser of the signature.
• Photos and videos: each guest's choice about photos and videos, recorded separately from the waiver (see section 4).
• Customer accounts: created from a confirmed booking or an invitation, never by public sign-up: your email, name, password (stored as a hash) and language.
• Messages we receive through the contact and careers forms, and requests to remove or blur someone in our photos and videos.
• Affiliate applications and partner accounts: name, email, phone, organisation, and the bookings that came through a partner's link. A partner's payout details are encrypted, and only our finance team can see them in full; every look is recorded.
• Newsletter: your email and language, after you confirm by email.

3. Cookies

• Essential: the session cookie (signing in, and protecting forms), your language and currency choices, and the record of your cookie choice. None of these track you.
• Referral: if you arrive through a partner's link or QR code, a cookie remembers that partner for 48 hours, so a booking in that time is credited to them.
• Analytics (Google Analytics 4): only after you allow it in the cookie banner. You can change your choice at any time under "Cookie Preferences" in the footer.

4. Photos and videos

Our guides sometimes take photos and videos on tour. Each guest chooses yes or no when signing the waiver; for a guest under 18, the parent or guardian chooses. "No", or no choice at all, means we don't use footage in which you can be recognised. You can change your mind at any time: see our Photos & videos policy, or ask us to remove or blur you.

5. Who processes it for us

• Bokun: reservations, availability and payment.
• Neon: our database.
• Render: hosting the site, and its short-lived rate-limit counters.
• Cloudflare: our domain, the human check on forms (Turnstile) and file storage.
• Mailgun (and later Mailtrap): sending our emails.
• Google Analytics: site statistics, only with your consent.
• GitHub: running our encrypted nightly backups.
• Viator, GetYourGuide and other agencies are responsible for the bookings made with them, under their own privacy policies; they send us what we need to run your tour.

These providers process data in the United States.

6. How long we keep it

We keep information only as long as we need it for the reason we collected it, and as the law requires. Unconfirmed newsletter and affiliate sign-ups are deleted after 30 days, and partner-link visits that never led to a booking after 90 days. How long we keep footage is in our Photos & videos policy.

7. Your rights

You can ask to see the personal information we hold about you, to correct it, to delete it, or to object to how we use it, and you can withdraw a consent at any time (for example to photos, newsletters or analytics). You can also complain to a data-protection supervisory authority. To ask, email contact@curacaofascinatingtours.com; we answer within one month.

8. Changes to this policy

When this policy changes, we update it here with the date. If a change affects how we use your information, we tell customers by email.